Privacy Policy – HP Healthcare Ltd
Last updated: [Insert Date]
At HP Healthcare Ltd, we take your privacy seriously. We are committed to protecting the personal information of the children, young adults, families, and professionals we work with. This policy explains how we collect, use, store, and share your data, and your rights regarding it.
1. Who We Are
HP Healthcare Ltd
124 City Road, London EC1V 2NX
Email: info@healthcare.co.uk
Phone: 07954718129
We provide support services for children, young adults, and adults with mental health and developmental needs.
2. Information We Collect
We may collect the following personal information:
- Name, date of birth, and contact details
- Health or developmental needs
- Educational or social information
- Referrals and assessment information
- Communication preferences
Automatically collected data:
- IP addresses, browser type, and usage information from our website
3. How We Use Your Information
We use your data to:
- Provide personalised support and services
- Process referrals and bookings
- Communicate with you about appointments, updates, or changes
- Improve our services and website experience
- Meet legal and safeguarding obligations
4. Lawful Basis for Processing
We process your data based on:
- Consent you provide
- Contractual necessity (providing support services)
- Legal obligations (safeguarding, health & safety)
- Legitimate interests (improving services, quality assurance)
5. Sharing Your Information
We do not sell your data. We may share information with:
- Local authorities or social services when legally required
- Healthcare or education professionals, with your consent
- Our staff on a need-to-know basis for service delivery
All sharing is done securely and in line with confidentiality and safeguarding principles.
6. How We Protect Your Information
We take the security of your data seriously:
- Secure storage (encrypted electronic records, locked filing for physical documents)
- Access limited to authorised staff
- Regular audits of data security practices
- Secure deletion when data is no longer needed
7. Your Rights
You have the right to:
- Access the information we hold about you
- Request corrections or updates
- Request deletion of your data (unless required by law to retain it)
- Restrict or object to processing
- Withdraw consent at any time
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise your rights, please contact: info@healthcare.co.uk
8. Data Retention
We keep personal data only as long as necessary for the purposes outlined above, or as required by law. Records may be retained for safeguarding, legal, or contractual reasons.
9. Cookies and Website Data
Our website may use cookies to improve your browsing experience. Cookies do not store personal data unless you submit information via forms.
For more details, see our Cookie Policy.
10. Changes to This Privacy Policy
We may update this policy occasionally. The latest version will always be on our website. Continued use of our website or services constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy:
Email: info@healthcare.co.uk
Phone: 07954718129
Address: 124 City Road, London EC1V 2NX
We are committed to keeping your personal information safe and respecting your privacy.